Privacy policy.
Honest Healing Therapeutic Services ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process various types of personal data, including:
Usage Data: Information about how you interact with our website (e.g., IP address, browser type, location, length of visit, page views, and navigation patterns).
Account Data: Your name, email address, and other contact details to facilitate account creation, communication, and providing services.
Profile Data: Information provided through forms or questionnaires on our secure website pages (e.g., name, address, phone number).
Service Data: Data related to your use of our services, such as communication details and notes created during therapeutic sessions.
Transaction Data: Information about payments for goods or services, including your contact details and transaction history.
Publication Data: Content you submit for publication on our website or via our services.
Enquiry Data: Information you provide when submitting an enquiry about our services.
2. How We Use Your Data
We process your personal data for several purposes, depending on how you use our website and services:
Service Provision: To manage your account, provide therapeutic services, and communicate with you regarding services.
Website Improvement: To analyze website usage, troubleshoot issues, and improve user experience (through the use of cookies and analytics).
Transaction Processing: To process payments and manage financial transactions.
Marketing Communications: To send newsletters and marketing materials, provided you have consented to receive them.
Security and Legal Compliance: To protect our website, ensure the security of our services, and comply with legal obligations.
3. Data Sharing and Disclosure
We do not sell your personal data. However, we may share it in the following ways:
Service Providers: We may share data with third-party service providers like PayPal for payment processing, Mailchimp for newsletters, and Google Analytics for website performance analysis.
Professional Advisors: We may share data with insurers, accountants, and legal advisors for risk management, legal obligations, or dispute resolution.
Legal Requirements: We may disclose personal data if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our legal rights, or prevent harm.
4. Your Rights
Under data protection laws, you have the following rights:
Access: The right to request a copy of your personal data.
Rectification: The right to correct inaccurate or incomplete data.
Erasure: The right to request the deletion of your data in certain circumstances.
Restriction of Processing: The right to restrict how we process your data.
Objection to Processing: The right to object to certain types of processing, such as direct marketing.
Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, contact us at office@honesthealing.org. We will respond to your request as soon as possible and within the timeframes established by law.
5. International Transfers of Data
Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA), including the United States. We ensure that appropriate safeguards are in place to protect your data, including using standard contractual clauses approved by the European Commission.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, and accounting purposes. For example:
Client Notes: Retained for at least 8 years or until the individual turns 25, whichever is longer, in compliance with legal obligations.
Anonymized Data: We may anonymize your data for research or statistical purposes, which can be retained indefinitely.
7. Cookies
We use cookies on our website to improve user experience, provide website functionality, and analyze site performance. Cookies are small text files placed on your device when you visit our website. You can manage cookies through your browser settings.
Types of Cookies We Use:
Authentication Cookies: To identify you when you visit our website.
Personalization Cookies: To store your preferences and personalize your experience.
Security Cookies: To help protect our website and prevent fraudulent activities.
Analytics Cookies: To track website usage and improve our services.
For more information on how we use cookies, see our Cookie Policy.
8. Amendments to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated to you by email or through a notice on our website. Please review this page regularly to stay informed about our privacy practices.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:
By email: office@honesthealing.org
By phone: 661-583-3142
By post: [Your Physical Address Here]
10. Data Protection Officer
If you require further information, please contact our Data Protection Officer at contact@honesthealing.org.